Your personal information at best99 is held in trust. Here you'll find a clear explanation of what data we collect, why we collect it, how it's stored, and whether it's ever shared with anyone.
How best99 Handles Your Data â Six Core Principles
All your data on best99 is protected with 256-bit SSL encryption â the same security standard used by banks and financial institutions.
Best99 never sells your name, phone number, email, or any other personal information to marketers or any third party. This is our firm and unconditional commitment.
Best99 collects only the information genuinely needed to deliver our services â for account security, payment verification, and improving your gaming experience.
You can update the information stored in your account at any time. You may also request corrections to inaccurate data or ask for your data to be deleted entirely.
Best99 is fully transparent about what data is collected and why. There is no hidden data collection and no use of your information for undisclosed purposes.
Your consent is obtained before any optional cookies are used. You can disable analytics or advertising cookies at any time.
The sections below provide a full breakdown of how your information is handled at best99.
This Privacy Policy applies to best99 (operated by best99.asia) and all its members and users. By creating an account, browsing the site, or downloading the app, you agree to the terms of this Privacy Policy.
We believe privacy is a fundamental right. Any information you share with us while using best99 is our responsibility to protect â with the utmost care. This policy is our written commitment to that responsibility.
If this policy changes, you will be notified via your registered email or an in-app notification. Continued use of the site after any changes will be considered acceptance of the updated policy.
When you create an account at best99, the following information is collected from you:
Before your first withdrawal, the KYC process requires a photo of your national ID or passport. These documents are used solely for identity verification and stored in encrypted form on secure servers.
Certain information is collected automatically while you use best99 â including your IP address, device type and model, operating system, browser type, session duration, and login history. This data is used to protect account security and identify technical issues.
Your deposit and withdrawal history, payment method types, and betting history are stored at best99 for financial auditing, fraud prevention, and legal compliance purposes.
| Data Type | Collected | Shared with Third Parties | Sold |
|---|---|---|---|
| Name & Contact Details | Yes | No | No |
| Identity Document (KYC) | Yes | No | No |
| Transaction History | Yes | No* | No |
| Gaming History | Yes | No | No |
| Device & IP Information | Yes | No | No |
| Cookie Data (Optional) | Subject to consent | No | No |
* May apply upon request from a regulatory authority under legal obligations.
Best99 uses your data only for specific, legitimate purposes. The main uses are outlined below:
To create your account, verify logins, reset passwords, and provide customer support.
To verify deposits and withdrawals and to prevent financial fraud.
To detect unusual login attempts, suspicious transactions, and account takeover attempts.
To personalise game recommendations and bonus offers based on your preferences.
To meet international gaming regulatory requirements and to prevent money laundering.
To identify unusual betting patterns and offer assistance to members when needed.
Best99 never shares your information with third parties for marketing purposes. Even for internal analytics, all data is used in a non-personally identifiable form.
Best99 does not retain your data beyond what is necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
If you close your account or request data deletion, all information beyond legal obligations will be permanently deleted within 72 hours.
Best99 never sells your data. However, information may be shared with specific parties in the following limited circumstances:
A minimum amount of information â such as transaction amount and reference number â may be shared with payment providers like bKash, Nagad, or Rocket to process your transactions. Your password and full personal profile are never shared.
When you participate in live games run by third-party game studios such as Evolution or Pragmatic Play, an anonymous session ID is generated for that session â your name or personal identity is never shared directly.
Information may be disclosed to the relevant authorities upon request from international gaming licensing bodies or as required by law (e.g., money laundering investigations). In such cases, we share only what is strictly required by legal obligation â nothing more.
Important: No best99 employee or affiliate will ever ask for your OTP, password, or payment PIN by phone or message. If you receive such a request, it is a scam â please contact us immediately.
Best99 uses cookies on its website and app. Cookies are small data files stored on your device that help the site recognise you and improve your experience.
You can enable or disable optional cookies under the "Privacy" section in your account settings. You can also clear all cookies directly from your browser settings.
Regarding the information stored about you at best99, you have the following rights:
You can find out what information is held in your account at any time by contacting support. Data export requests will be fulfilled within 72 hours.
You can correct any inaccurate or outdated information. Changes can be made directly in your account settings, or you can submit a request to support.
Upon account closure, all data beyond legal obligations will be deleted within 72 hours. Transaction history may be retained for a period of time as required by law.
You can opt out of specific data uses at any time â such as disabling marketing cookies or preference tracking.
You can request an export of your data in a machine-readable format (JSON or CSV).
To exercise any of these rights, please contact our support team. We will respond within 72 hours of receiving your request.
Best99 uses multiple layers of technical security to protect your information:
Best99 strictly prohibits users under the age of 18 from accessing the platform. If we become aware that any data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.
If a parent or guardian has any concerns, please contact support immediately â we will act promptly.
For any questions, requests, or complaints regarding our Privacy Policy, please reach out through the following:
Data protection complaints will receive a written response within 48 hours of submission.
This Privacy Policy was last updated in July 2026. Any future changes will be published on this page, and members will be notified accordingly.
Feel free to contact us with any privacy-related questions â support is available in Bengali.
It's completely natural to feel cautious about sharing personal information on an online platform â and we understand that. best99-registration requires certain information, but you have every right to know why it is needed and how it will be kept secure.
One of the most common questions we get is: "Will my mobile number be used to send me ads from other companies?" The answer is no. best99 uses your mobile number solely for its own services â registration confirmation, OTP, support messages, and important account notifications. It is never passed on to any marketing agency.
Many users feel uneasy about submitting a photo of their National ID during KYC verification â and that's understandable. However, this information is stored on best99's secure servers using AES-256 encryption. Only authorized members of the KYC verification team can access it, and once verification is complete, access is strictly limited. This document is never shared with any third party.
Your betting and gaming history is stored at best99, but only you and best99's security team can access it. This information is not visible to other members, is not shared with any third parties, and is not used for advertising. It is retained primarily for dispute resolution and responsible gaming monitoring.
When you request account closure at best99, the process takes place in two stages. First, all data beyond legal requirements â personal preferences, session data, and cookies â is deleted within 72 hours. Transaction history and KYC data must be retained for up to 5 years under international financial regulatory requirements, but during that period this data is not used for any active purpose.
If you have any further questions about best99's Privacy Policy, please visit our on the FAQ page Find more answers on our FAQ page or ask us directly via Live Chat. We're always here to help.
Answers to two common questions from our members
Open a free account at best99 â your data is kept with the highest level of security. Get a 100% bonus on your first deposit.
Registering constitutes acceptance of the Privacy Policy. For users aged 18 and above only.