Best99 FAQ — Everything You Need to Know, All in One Place

Forgetting your password happens to everyone — at best99, resetting it takes just 2 minutes. The entire process is done via mobile OTP, no email required.

Follow these steps:

• 1 Go to the best99 login page and click the "Forgot your password?" link.
• 2 Enter the mobile number you used during registration — 11 digits without +880.
• 3 Tap "Send Reset OTP." You'll receive an SMS within 30–60 seconds.
• 4 Enter the 6-digit OTP in the designated field — the OTP is valid for 5 minutes.
• 5 Create a new password. Use at least 8 characters, combining uppercase letters and numbers.

Your new password takes effect immediately. If your mobile number has changed or you're not receiving the SMS, contact us via live chat or at support@best99.asia. After KYC verification, our support team will assist you manually.

The minimum deposit amount at best99 is ৳300 — The same rules apply across bKash, Nagad, and Rocket. There are no separate limits for each method.

Payment Methods & Benefits:

• bKash: Min ৳300, max ৳50,000 per transaction. Balance typically updates within 2–5 minutes.
• Nagad: Min ৳300, max ৳30,000 per transaction. Completed within 2–5 minutes.
• Rocket: Min ৳300, max ৳20,000 per transaction. Processing time is similar.
• Bank Transfer: Minimum ৳1,000, typically processed within 1–4 hours.

Best99 does not charge any fees on deposits. However, your mobile banking provider may apply their own transaction charges — this is outside best99's control.

Automatically credited on your first deposit 100% Welcome Bonus Added automatically, up to a maximum of ৳10,000. No separate claim needed.

Best99's Live Casino is real-time gaming — real human dealers run the games in front of a camera in an actual studio, and you watch and place bets directly on your screen from home. It's far more immersive than a standard computer game.

Steps to get started:

• 1 Log in to best99 and navigate to the "Live Casino" section from the top menu.
• 2 Pick a game — Live Blackjack, Baccarat, Roulette, or Andar Bahar, whichever feels most familiar.
• 3 Click on a table — the video stream will start and you can watch the dealer live.
• 4 You'll see betting chips at the bottom of the screen — click your preferred amount and place it on the betting area.
• 5 When the timer runs out, the dealer will reveal the cards or ball — your win or loss is determined by the outcome.

For Beginners Baccarat — it's a great place to start. The rules are simple: just choose "Player" or "Banker." Evolution Gaming and Pragmatic Play tables also offer a Bengali chat feature. For the best experience, a strong internet connection (4G or Wi-Fi) is recommended.

Cricket betting at best99 is straightforward — you'll find matches from Bangladesh, India, and all major international tournaments. BPL, Asia Cup, World Cup — everything is covered.

How to Place a Bet:

• 1 Log in and go to the "Sports" section in the top menu.
• 2 Select "Cricket" from the menu on the left — you'll see a list of ongoing and upcoming matches.
• 3 Click on the match you want to bet on — markets such as Match Winner, Toss, Total Runs, and Wickets will open.
• 4 Click your preferred option — the bet slip will open on the right.
• 5 Enter your bet amount — the potential payout will calculate automatically. Then hit "Confirm Bet."

During the Match Live Betting— you can bet on every over's outcome, runs off the next ball, upcoming wickets, and other in-play markets. Live scores are also available in real time. Minimum bet starts from ৳50.

There are no hidden fees when withdrawing from best99 — you receive every penny you withdraw. Your mobile banking provider may apply their own receiving charges, but those are outside best99's control.

Withdrawal Limits & Timeframes:

• bKash: Min ৳500, max ৳30,000 per transaction. Processing time: 5–15 minutes.
• Nagad: Min ৳500, max ৳25,000 per transaction. Processing time: 5–15 minutes.
• Rocket: Min ৳500, max ৳20,000 per transaction. Processing time: 10–20 minutes.
• Bank Transfer: Min ৳2,000, max ৳2,00,000 per day. Processing time: 1–4 hours.

The maximum daily withdrawal limit for standard members is ৳2,00,000. VIP members have a higher limit. Before your first withdrawal, you must complete KYC verification — a photo of your national ID is required, and approval typically takes within 24 hours. To withdraw bonus winnings, the applicable wagering requirements must be met.

To view all active promotions and bonus offers on best99, go to the menu at the top Latest Promotions Check the page. After logging in, personalised offers are also visible under the "Bonuses" section.

Offer Update Schedule:

• Daily: Daily cashback, free spin offers, and special game promotions — these generally reset at midnight.
• Every Week: Weekly cashback, reload bonuses, and VIP points rewards — updated every Monday.
• Event-Based: Special offers run during major cricket or football tournaments — such as odds boosts during the World Cup or IPL.
• Seasonal: Special promotions run during Eid, Puja, and New Year — announced in advance.

Once logged in, account notifications will alert you to new offers. Checking the promotions page regularly ensures you never miss a deal. Each bonus has its own terms, expiry, and wagering requirements — make sure to read them before claiming.

Odds are a number that tells you how much you get back if your bet wins. best99 typically shows odds in Decimal Odds are displayed in this format — for example: 1.90, 2.50, 3.75.

How the calculation works (with examples):

• Odds 2.00 Example: Bet ৳1,000 and win ৳2,000 — that's your original ৳1,000 back plus ৳1,000 profit.
• Odds 1.90 Example: Bet ৳1,000 and win ৳1,900 — that's a profit of ৳900.
• Odds 3.50 Example: Bet ৳500 and win ৳1,750 — that's a profit of ৳1,250.

Source: Bet amount × odds = total return.

The higher the odds, the greater the potential profit — but the lower the chance of winning. Odds 1.01–1.20 Indicates a near-certain outcome (lower return), odds 5.00+ indicates an uncertain outcome (higher potential return). Enter your stake in the bet slip and your potential winnings will be calculated automatically — no manual math needed.

To change your odds format, go to Account Settings and choose between Decimal, Fractional, or American format.