These six tools are always available free of charge to all best99 members
Decide in advance how much you want to deposit daily, weekly, or monthly. Once your limit is reached, the system will automatically stop accepting further deposits.
Set your own daily gaming time limit. Once the time is up, best99 will automatically log you out and send you a break notification.
Temporarily deactivate your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period — a simple way to take a break.
If you want to step away from gaming for an extended period, you can apply for self-exclusion ranging from 3 months to 5 years — your account will be fully suspended for the entire duration.
View a detailed report of how much time and money you've spent on gaming over the past 7, 30, or 90 days. It's the best way to understand your own patterns.
When best99's system detects unusual betting patterns, it sends alerts via SMS and in-app notifications. Staying aware is the best way to avoid problems.
Best99 believes responsible gaming is more than just following rules — it's an ethical commitment to our members' wellbeing. The true measure of a gaming platform's integrity is how much it invests in the welfare of its members.
Our responsible gaming team monitors members' gaming patterns every day. If we believe someone may be struggling, we reach out proactively — and offer support.
Gaming is meant to be fun. When the fun fades, that's your signal to stop. best99 is always here for you.
Read through the sections below carefully — stay protected and keep gaming enjoyable.
Responsible gaming means playing with awareness — being in control of how much time you spend, how much money you stake, and knowing when to stop. best99At best99, we see gaming as a form of entertainment — not a solution to life's problems.
Online gaming is growing fast in Bangladesh — and with that growth, unhealthy gaming habits are becoming more common. best99 takes this seriously. We want every member to enjoy gaming safely and in a healthy way.
If gaming ever starts to feel out of control, recognizing it takes real courage — and that's the most important first step. The best99 support team is always ready to help, with zero judgment.
Setting limits on best99 is straightforward — just go to the "Responsible Gaming" section in your account settings and manage everything yourself. No hassle, no need to contact support.
Set a maximum daily deposit amount — for example, ৳500 or ৳1,000. Once you hit that limit, deposits will be paused for the rest of the day.
For those who prefer to budget by the month, a weekly or monthly deposit limit is the most practical option. Once set, it works automatically.
Set a daily limit on how many hours you play — 1 hour, 2 hours, or whatever works for you. Once the time is up, best99 will automatically end your session.
Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period — this safeguard prevents impulsive decisions to deposit more money in the heat of the moment.
Setting limits has no impact on your bonuses or promotions — you'll continue to receive all best99 offers as usual.
| Limit Type | Decrease | Increase | Cancel |
|---|---|---|---|
| Daily Deposit | Immediate | After 24 Hours | After 24 Hours |
| Weekly Deposit | Immediate | After 7 Days | After 7 Days |
| Session Time Limit | Immediate | After 24 Hours | After 24 Hours |
| Cooling Off | Immediate | After the Period Ends | After the Period Ends |
Sometimes a short break isn't enough. best99's self-exclusion programme gives members the option to step away from gaming for an extended period.
To apply for self-exclusion, contact us via Live Chat or email support@best99.asia. Your account will be deactivated within 2 hours. Any balance remaining in your account can still be withdrawn during the exclusion period.
Important: If you attempt to open a new account during a self-exclusion period, that account will also be closed and any deposited funds will be returned.
Gaming addiction doesn't develop overnight — habits shift gradually. Recognising the warning signs early means you can take action before things get worse.
You're spending more than you planned on gaming each month — and you're not sure why.
After a loss, the thought "just one more round and I'll win it back" can feel impossible to shake.
Staying up late to play, struggling to focus on work or studies, spending less time with family.
Feeling the need to hide your gaming from family or those close to you is a clear warning sign.
You're chasing losses by placing more bets to win back what you've lost — it's time to break that cycle.
Borrowing money from others or dipping into your savings to fund gaming is a serious warning sign.
If you recognize even one of these signs in yourself, reach out to best99 support right away. We're not here to judge — we're here to help.
Responsible gaming doesn't require any special skill — just a few simple habits are all it takes to keep gaming fun every time.
Best99 strictly prohibits anyone under 18 from using the platform. Age is verified at the point of registration, and in cases of doubt, identity documents are checked through the KYC process.
If you suspect a minor is using best99, contact us immediately at support@best99.asia — action will be taken within 24 hours.
Being honest with yourself about your gaming habits is the most important step in responsible gaming. Log in to best99 and head to the "Gaming Report" section to view a detailed history of your activity over any period.
The report shows: total number of sessions and time spent, total deposits and withdrawals, net wins or losses, and how much time was spent on each game. This information is invaluable for staying honest with yourself.
Think about the following statements in relation to the past 30 days. Check any that apply to you.
Many people think asking for help means admitting weakness. In reality, it's the opposite — recognising that there's a problem and reaching out for support is one of the bravest things you can do.
Best99's support team is specially trained to help with gaming-related concerns. If you feel your gaming is getting out of control, start a live chat and type "Responsible Gaming Help" to begin. We'll listen without judgement and help you figure out the right next steps.
Family members can reach out for support too — if you're worried about a loved one's gaming habits, contact our support team. We'll offer confidential guidance with complete discretion.
Best99 Support: Live Chat 24/7 in Bangla | Email: support@best99.asia | Average Response Time: 3 minutes
Many people think of online gaming as an "easy way to make money" — that mindset needs to change. Gaming is entertainment. Approached with the right expectations it's fun; approached with the wrong ones, it leads to disappointment.
Many families in Bangladesh face financial pressure. If you're looking to gaming as a way out of that pressure — it won't work. best99 is completely honest about this: the odds are against you when you gamble — that's the reality on every licensed platform. Think of the money you play with as the cost of entertainment, not something you'll win back.
Gaming might offer a momentary escape from stress — but it doesn't solve the underlying problem. In fact, excessive gaming can make stress worse. Spending time with family and friends, exercising, or pursuing hobbies are far more effective in the long run.
Best99 wants its members to live healthy, happy lives. Let gaming be a small source of joy in that life — not the whole of it. Our responsible gaming tools are built with exactly that goal in mind.
Best99 uses technology to protect its members. Our AI-powered system detects unusual betting patterns — such as a sudden spike in bets, escalating wagers as the night goes on, or continuously increasing bets after a losing streak. When such patterns are detected, the system sends the member an alert.
If a member continues playing despite warnings and their pattern becomes more concerning, best99's responsible gaming team will reach out directly. This isn't a violation of privacy — it's an act of genuine care.
This is an example — you'll find the real tracker in your account.
Talk to us about any gaming concerns — in Bangla, without judgement.
Answers to Two Important Questions from Our Members
Join best99 and play safely on your own terms — set your own limits. Registration is free and takes just 2 minutes.
For users aged 18+. Gaming is for entertainment — please play responsibly.